Terms and Conditions for Programs

Cooper and Kids – Online Programs Terms of Use

1. Introduction & Key Terms

1.1 These Terms of Use form a legally binding agreement between you (“you”, “User”) and Cooper and Kids (“Cooper and Kids” “we,” “us” or “our”) in respect of your use of the Cooper and Kids mobile software application that Cooper and Kids makes available and the related website located at https://cooperandkids.com and any other websites or online accounts owned or controlled by Cooper and Kids (together or separately the “Service”).

1.2 By installing, using or otherwise accessing the Service, you agree that you have read, understood, and agree to be bound by these Terms of Use.

1.3 Cooper and Kids reserves the right to alter, modify, add to or change in any way, any provision of these Terms of Use and may, limit or expand the services available via the Service, however any material changes to these Terms of Use will be notified to the User prior to being implemented.

1.4 You acknowledge the following are the key terms apply between you and Cooper and Kids in respect of your use of the Service:

  1. You may use the Service to access to a range of online programs made available by Cooper and Kids from time to time which can be found here – https://cooperandkids.com/online-programs (“Online Programs”).
  2. When you purchase an Online Program, you are agreeing to pay the applicable fees for access to that Online Program which can be found at https://cooperandkids.com/shop.
  3. Each of the Online Programs you purchase will be available for you to use for a period of one (1) year from the purchase date, after which you will need to re-purchase the Online Program if you wish to continue using it.
  4. By purchasing the Online Program you are agreeing not to share the Online Program link or materials contained in the Online Program with any one else.
  5. Your use the Online Programs is at your sole risk.
  6. By using the Service, you consent to the collection, use, and disclosure of your personal information as per Cooper and Kids’ Privacy Policy which is available at the end of these Terms of Use (“Privacy Policy”).

 

2. Term & Rights Granted

2.1 These Terms of Use shall apply from the date that the User first accesses or starts using the Service and shall continue until the User ceases using the Service (“Term”).

2.2 During the Term you are granted a non-exclusive, non-transferable, non-sublicensable license to use and access the Service for personal, non-commercial purposes only in accordance with the further Terms of Use set out herein.

 

3. Proprietary Rights in the Service

3.1 All materials incorporated into the Service including, but not limited to, underlying software, code, design, text, graphics, video, music and other files is the property of Cooper and Kids or is licensed to Cooper and Kids (“Cooper and Kids Content”). All rights are reserved. Cooper and Kids Content shall not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without the prior written consent of Cooper and Kids.

3.2 All Trade Marks, logos, trade dress and service marks on the Service are either Trade Marks or registered Trade Marks of Cooper and Kids and shall not be copied, imitated, or used, in whole or in part, without the prior written consent of Cooper and Kids.

 

4. Fees & Payment

4.1 The User will be required to pay the prescribed fees which are set out here https://cooperandkids.com/shop in order to access the applicable Online Programs via the Service (“Fees”).

4.2 All Fees are quoted in AUD dollars and are payable via the methods set out at time of payment

 

5. Disclaimer

5.1 The information provided as part of the Service, including in the Online Programs or any other materials and/or resources available as part of the Service is general in nature only and is not advice, nor is it specific for any particular dog, participant or situation. The User agrees that Cooper and Kids will not be liable for anything that happens to the User, the participants, the participants’ dog by following the information provided.

5.2 The Service is provided on an “as is” basis and subject only to your rights pursuant to the Australian Consumer Law, without representations or warranties of any kind to the User, whether express or implied, including without limitation as to the quality and/or fitness of the Service for a particular use or purpose, accessibility or warranties that access or use of the Service will be uninterrupted or error-free, and that the Service will be secure or free of viruses or other harmful material or elements, or that the Cooper and Kids Content will be correct, accurate, timely or complete.

 

6. Warranties & Indemnities

6.1 Each party warrants to the other that they have the right and authority to enter into this Terms of Use and comply with the terms of this Terms of Use.

6.2 To the fullest extent permitted by law, Cooper and Kids makes no warranties or representations with respect to the results or outcomes achieved in connection with the Services and/or the Online Programs and the User agrees that, to the fullest extent possible by law, in providing the Service under this Terms of Use, Cooper and Kids, its directors, agents, employees, contractors, representatives, successors and assigns shall not be liable to the User for loss or damage relating to the Service or Online Programs whether to the User, the participants of the Online Programs or any third parties and the User hereby agrees to indemnify, defend and hold forever harmless Cooper and Kids, its directors, agents, employees, contractors, representatives, successors and assigns from and against any and all claims, actions, litigation and liability, arising out of or relating to the Service, Online Programs or this Terms of Use, including without limitation all losses, liability, damages, penalties, costs, fees and expenses, including legal costs.

6.3 To the maximum extent permitted by law, the User waives any rights, claims, actions or suits which it may have now and in the future against Cooper and Kids (and each of its directors, employees, volunteers, agents, officers, and contractors), and releases and indemnifies and will keep indemnified, Cooper and Kids (and each of its directors, employees, volunteers, agents, officers, and contractors) from all liability no matter how it arises (whether under tort – including negligence – statute, contract, equity, or otherwise) in respect of death, personal injury, loss, damage, or liability sustained by any person in connection with the participation in any of the Service and/or Online Programs.

6.4 Nothing in this Terms of Use excludes any term or guarantee which, under statute, cannot be excluded, however the liability of the Cooper and Kids (and each of its directors, employees, volunteers, agents, officers, and contractors) is limited to the minimum liability allowable by law.

 

7. Links to External Websites

7.1 Through the Service Users may be able to link to other websites which are not under the control of Cooper and Kids. Cooper and Kids has no control over the nature, content and availability of those external websites. Unless otherwise stated, the inclusion of any links on the Service does not imply a recommendation or endorsement of the goods and services, or opinions contained within such websites.

 

8. User Specific Warranties

8.1 THE USER WARRANTS THE FOLLOWING:

  1. THAT THEY ARE OVER THE AGE OF THIRTEEN (13) YEARS OLD AND IN THE EVENT THAT THEY ARE UNDER THE AGE OF THIRTEEN (13) YEARS OLD THAT THEY HAVE THEIR PARENT/GUARDIAN’S CONSENT TO USE THE SERVICE; AND
  2. THAT COOPER AND KIDS SHALL NOT BE IN ANY WAY LIABLE TO THE USER FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THE USER’S USE OF THE SERVICE

 

9. Privacy

9.1 We handle your personal information in accordance with our Privacy Policy found at the end of these Terms of Use.

 

10. Assignment

10.1 The User acknowledges that these Terms of Use are personal to it and cannot be assigned, transferred, sold or otherwise disposed of without the prior written consent of Cooper and Kids. Cooper and Kids reserves its right to assign these Terms of Use in whole or in part at any time

 

11. General

11.1 These Terms of Use and the access and use of the Service shall be governed by and construed in accordance with the laws of Victoria, Australia. By accessing and using the Service, the Users accepts that any dispute under these Terms of Use or arising out of access and/or use of the Service shall be subject to the exclusive jurisdiction of the Victorian Courts in Australia and by accessing and/or using the Service, the User hereby submits to the jurisdiction of such courts for such purposes.

11.2 In the event of any dispute regarding these Terms of Use, the parties agree to attempt in good faith to resolve such dispute by mediation undertaken in Victoria, Australia.

11.3 Users are solely responsible for compliance with any applicable laws of the jurisdiction from which they access this Service.

11.4 This Terms of Use is the entire Terms of Use between Cooper and Kids and the User and shall supersede and/or override any previous oral or written Terms of Uses between the User and Cooper and Kids.

 

Cooper and Kids – Online Programs Privacy Policy

1. Introduction

1.1 This the Privacy Policy of Cooper and Kids (“Cooper and Kids” “we,” “us” or “our”) in connection with your use of the website located at https://cooperandkids.com and any other websites or online accounts owned or controlled by Cooper and Kids (together or separately the “Service”). In this Privacy Policy you are referred to as “you” or the “User”.

1.2 Please read this Privacy Policy carefully as it explains in general terms how Cooper and Kids collects, uses, discloses and protects your personal information. By submitting your personal information to us you agree that we may use such information in accordance with this Privacy Policy.

 

2. How we collect your Personal Information

2.1 We collect your personal information directly from you via the Service. For example, when you join our mailing list or when you sign up as a subscriber to the Service. We may also collect certain information when you contact us including via phone and email.

2.2 The type of personal information we collect about you may include your name, e-mail address, postal address, birthday, phone number and other information about you or your family.

2.3 We only collect information that is necessary to allow us to provide the Service to you.

2.4 We may store the data that we collect from you at a destination located outside Australia. When you submit your personal data to us, you are agreeing that we can transfer, store or process your information in this way. We shall take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

3. Our Disclosure Statement

3.1 When we collect your personal information we will tell you why we are collecting it and how we plan to use it, or these things will be obvious when we collect your information.

3.2 It is your responsibility to ensure the personal information held by us is accurate, up to date and complete. If you need to update your information with us please contact mel@cooperandkids.com.

 

4. How we use or Disclose Your Personal Information

4.1 We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related to the main reasons we collect it, such as invoicing, sending reminder notices, and providing you with information relating to us and our services. Other uses of your personal information may include:

  1. sending you our e-newsletters;
  2. providing you with information, products or services as requested by you or which we feel you may be interested in;
  3. carrying out our obligations arising from any contracts you have entered into with us;
  4. allowing you to participate in interactive features of our service if they have been previously selected by you; and
  5. notifying you about changes to our service or this Privacy Policy.

4.2 If you do not want to receive any further communications from us, please contact us via mel@cooperandkids.com and/or unsubscribe from our emails.

4.3 We do not disclose the personal information we collect to third parties for the purpose of allowing them to direct market their products and services unless you have consented to such disclosure.

4.4 You have the right to ask us not to use your data for direct marketing at any stage. This request may be made by contacting us via mel@cooperandkids.com. We will process your request within one calendar month of receiving it.

4.5 We may disclose your personal information in the following circumstances:

  1. If we sell or buy any business assets (or the business itself) and are required to disclose personal information to prospective buyers or sellers;
  2. If we are required by law to disclose such information;
  3. If we need to use such information to enforce our Terms and Conditions, or to protect the rights, property or safety of ourselves or others.

 

5. Use of Aggregate Data

5.1 We may collect certain non-personal information to optimise the services we provide to you (for example the identity of your browser, the type of operating system you use, your IP address and the domain name of your service provider).

5.2 We may use and disclose non-personally identifiable information in aggregate form to improve the Service and our services and to assist our advertising partners with targeted advertising.

 

6. Security

6.1 We strive to ensure the security, integrity and privacy of personally identifiable information of our Users. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Although we use best efforts to maintain security of your information, unfortunately no data transmission over the Internet can be guaranteed to be totally secure and you acknowledge that we will not be liable in the event that your personal information is accessed or disclosed due to reasons beyond our control, including but not limited to hacking from a third party.

 

7. Can-Spam Compliance & Opting Out

7.1 In compliance with the CAN-SPAM Act, when we send you an email, we will clearly state who the email is from and provide clear information on how to contact us. In addition, all emails from us will also contain instructions on how to remove yourself from our mailing list.

 

8. Public Information

8.1 Any information posted by a User on any of the Service forums and/or social media accounts is public information and is accessible by other Users of the Service. While we strive to protect and respect your privacy, you acknowledge that any information that you disclose any of the public forums on the Service will be seen by other Users.

 

9. Cookies

9.1 Our Service may use ‘cookies’ which is when a website transfers certain data to an individual’s hard drive for record-keeping purposes. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. When you first use the Service you will be given the opportunity to choose whether you want to allow cookies.

 

10. Links to Third Party Sites

10.1 We are not responsible for the content or practices of websites operated by third parties that are linked to our Service. These links are meant for your convenience only and you agree that once you leave our Service via such a link, you are responsible for checking the applicable privacy policy of the third party site.

10.2 Payment information is collected by third party merchants. Your payment information is handled in accordance with the relevant merchant’s terms and conditions and privacy policy. It is your responsibility to review and accept such terms before entering your payment information into the Service.

 

11. Accessing Your Information

11.1 We will, on request, provide you with access to your personal information. Your request to obtain access will be processed within one calendar month.

11.2 We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will update your record within one calendar month.

 

12. Withdrawing Consent

12.1 At any stage during use of our site, you may withdraw your consent for our use of your personal information. This may be done by contacting us via mel@cooperandkids.com.

 

13. Retention of your Personal Information

13.1 We keep your data as long as reasonably necessary for the legitimate business or legal purposes of Cooper and Kids.

13.2 You can choose to delete your personal information at any time by contacting us on the details listed below. Requests for deletion of personal information will be processed within one calendar month.

 

14. How to Contact Us

14.1 If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to Cooper and and Kids’ Privacy Policy and/or Terms and Conditions please email mel@cooperandkids.com.

 

15. Targeted Advertising and Analytics

15.1 We use third-party tools such as Meta Pixel and Hotjar to help us understand how people use our Service and to improve the way we communicate with you.

15.2 Meta Pixel allows us to track how you interact with our website and may share this information with Meta (Facebook and Instagram). We use this information to measure the effectiveness of our advertising and to create custom and lookalike audiences so that our advertising can be more relevant to you.

15.3 Hotjar provides us with insights through features such as heatmaps and session recordings. This helps us understand how users navigate our site and improve usability. Hotjar does not collect personal information such as names or payment details.

15.4 Information collected through these tools may be transferred and processed outside Australia, including in the United States and other countries where Meta and Hotjar operate.

15.5 You can control or limit the use of these tools in the following ways:

  1. Adjust your browser settings to refuse cookies or alert you when cookies are being used.
  2. Manage your advertising preferences through your Facebook account at Facebook Ad Preferences.
  3. Decline non-essential cookies when prompted by our cookie banner (where available).
  4. Contact us at mel@cooperandkids.com if you wish to opt out of targeted advertising or analytics tracking.

15.6 If you choose to opt out, you may still see our advertising on other platforms, but it will not be targeted to you based on your interactions with our Service.

LAST UPDATED: Sep 17 2025