Cooper and Kids Website Privacy Policy
Website Disclaimer
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Cooper and Kids Website which is operated by Cooper and Kids. ABN: 503 233 13990.
Information collected through the Website may be collected by any member of Cooper and Kids (referred to as “we”, “us”, “our”) in accordance with this Website Privacy Policy. Cooper and Kids treats personal data with respect and integrity. Respect and integrity form part of our core values, which are the foundation for the conduct of our business. This Website Privacy Policy explains how personal data will be treated as you access and interact with this Website. By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Cooper and Kids as set out in this policy.
We will post any changes to this Website Privacy Policy on the Website, so we encourage you to check this Website Privacy Policy from time to time. Any personal data collected under this current Website Privacy Policy will be handled in accordance with this Website Privacy Policy. After the changes take effect, all new personal data collected, if any, will be subject to the revised Website Privacy Policy.
Personal Information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. We will take all reasonable steps in the circumstances to protect all personal information collected from:
(a) misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure.
We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, we will only collect personal information about you directly from you. We will not collect personal information unless the information is reasonably necessary for our functions and activities. We will not collect sensitive information from you. If you use a pseudonym when dealing with us or you do not provide identifiable information we may not be able to provide you with any or all of our services as requested.
How do we use your Personal Information?
Personal Information that we collect is generally used to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- Alert you if a product has been left in your cart; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here. If you would like access to your personal information stored in WooCommerce or for this information to be deleted, email mel@cooperandkids.com with your full name and email address with the details of your request.
Your name, credit card details, email address and billing address are securely passed to our Payment Gateway provider Stripe. Stripe requires this information to securely process your credit card payment. Stripe’s privacy policy can be found here.
We also use MailChimp for emailing newsletters and follow-up emails and discount offers to our customers. You can read MailChimp’s Privacy Policy here.
If you would like your personal information access to your personal information stored in MailChimp or for this information to be deleted, email mel@cooperandkids.com with your full name and email address with the details of your request.
With your permission, order information is also passed to our third-party services email provider Mailchimp to assist us in tracking campaigns and providing our customers with offers, discounts, incentives and training advice.
Links to other sites
We provide links to Web sites outside of our web sites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Data Retention
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Why Did You Receive An Email From Us?
By providing us with your address, email address and/or your phone and mobile phone number, you consent to receiving such communications. We may send you this information in a number of ways, including by mail, email, social media, SMS, MMS and telephone.
You may also receive transactional emails from us. These include, but are not limited to, order confirmation emails, shipping information, and account emails.
How Can You Stop Receiving Email From Us?
Each marketing email that we send contains an unsubscribe link that will allow you stop receiving an email from us. If you do not wish to receive further mailings, simply click on the unsubscribe link provided in the email. You will be immediately removed from our mailing list.
You cannot unsubscribe from transactional emails, as these contain important information about your orders and account with Cooper and Kids.
Collection And Use Of Your Information
Cooper and Kids uses permission-based email marketing service. Our customers can opt-in to receive information and marketing communication emails from us.
When our customers opt-in to receive our communication messages, we collect personally identifiable information from you that includes your email address and name.
We will never sell, share, or rent individual personal information with any external parties without your advance written permission or unless ordered by a court of law. Information submitted to us is only available to our employees managing this information for the purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services related to our communications with you.
Security
When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
Changes In Our Practices
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Cooper and Kids reserves the right to modify this Privacy Policy at any time. If we decide to update this Policy, the updated changes can be found in this Policy and any other places we deem appropriate to post them.
Contacting Us
If you have any questions about this Privacy Policy, or if you believe you have received unwanted, unsolicited email sent by us, please contact us at mel@cooperandkids.com.